Emotional Labour and Indirectly Measured Attitude Towards Occupation in Explaining Employee Well-Being

Sylwiusz Retowski , Aleksandra Fila-Jankowska

Abstract

​ Abstract Drawing on the model of Grandey (2000), it was proposed that the attitude towards occupation could buffer the negative effects of emotional labour. A total of 173 teachers participated in the study. Attitudes towards occupation, surface acting, emotional exhaustion and job satisfaction were estimated. The indirect measure of the attitude towards occupation was assessed using the Approaching-Avoidance Simulation Method. Confi rmatory Factor Analysis proved the validity and reliability of the indirect measurement, which is based on uncontrolled reactions of the respondents towards stimuli representing the profession. The results revealed a positive correlation between attitudes towards occupation and indicators of employees’ well-being. The indirect measure of attitude towards occupation turned out to be a signifi cant moderator of the relationship between surface acting and job satisfaction. The results raise interesting questions about the connection between indirect measures of attitudes towards occupation and employee well-being.
Author Sylwiusz Retowski (Wydział Zamiejscowy w Sopocie)
Sylwiusz Retowski,,
- Wydział Zamiejscowy w Sopocie
, Aleksandra Fila-Jankowska (Wydział Zamiejscowy w Sopocie)
Aleksandra Fila-Jankowska,,
- Wydział Zamiejscowy w Sopocie
Journal seriesPolish Psychological Bulletin, ISSN 0079-2993, e-ISSN 1641-7844, (B 15 pkt)
Issue year2013
Vol44
No2
Pages165-175
Publication size in sheets0.5
Keywords in Englishoccupational attitudes; indirect measure of attitude; emotional labour; burnout; job satisfaction
ASJC Classification3200 General Psychology
DOIDOI:10.2478/ppb-2013-0019
URL http://ppb.czasopisma.pan.pl/index.php?option=com_content&view=article&id=718:no-2-2013&catid=45:wydania&Itemid=143
Languageen angielski
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Retowski-Fila-Jankowska-2013.pdf of 14-09-2015
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PPB-nadbitka-Retowski-Fila-2013.pdf of 14-09-2015
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Score (nominal)15
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2013 = 0.209
Citation count*5 (2020-12-03)
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Dorobek Naukowy - Preview URLhttp://dn.swps.edu.pl/Podglad.aspx?WpisID=14795
Dorobek Naukowy - Approve URLhttp://dn.swps.edu.pl/Biuro/ZatwierdzanieWpisu.aspx?WpisID=14795
Dorobek Naukowy - Preview URLhttp://dn.swps.edu.pl/Podglad.aspx?WpisID=16530
Dorobek Naukowy - Approve URLhttp://dn.swps.edu.pl/Biuro/ZatwierdzanieWpisu.aspx?WpisID=16530
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* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
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