Attractive chameleons sell: The mimicry-attractiveness link
Wojciech Kulesza , Zofia Szypowska , Matthew S. Jarman , Dariusz Doliński
AbstractThe present research explored the effects of nonverbal mimicry behavior and mimicker attractiveness in a natural retail context. A 3 (nonverbal mimicry, nonmimicking, anti-mimicry) by 2 (attractive salesperson, attractiveness control) design was used to study the effects of different combinations of these variables on female customers’ (N = 150) purchases, customer service ratings, and plans to return to the store. Results showed that customers spent the most and had the highest customer service ratings when they interacted with a salesperson who was both attractive and mimicking them. When the salesperson, however, was less attractive and engaged in the opposite gestures as the customer, it corresponded with substantially lower customer service ratings and a tendency to not wish to return to the store.
|Journal series||Psychology & Marketing, ISSN 0742-6046, (A 30 pkt)|
|Publication size in sheets||0.6|
|Publication indicators||: 2014 = 1.243; : 2014 = 1.08 (2) - 2014=1.547 (5)|
|Citation count*||47 (2020-06-29)|
|Dorobek Naukowy - Preview URL||http://dn.swps.edu.pl/Podglad.aspx?WpisID=15300|
|Dorobek Naukowy - Approve URL||http://dn.swps.edu.pl/Biuro/ZatwierdzanieWpisu.aspx?WpisID=15300|
* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.