Work Satisfaction, Causes, and Soyrces of Job Stress and Specific Ways of coping: A Case Study of White-Collar Outsourcing ServiceEmployees

Luiza Seklecka , Tadeusz Marek , Zofia Lacala


This study investigated work-related stresses in the business outsourcing service environment. Eightysix white-collar professionals who occupied low-level managerial positions in a business accounting outsourcing company took part in the field study. The derived scales for the sources of stress, work satisfaction, and coping with stress had different structure than those contained in the original occupational stress indicator scale of Cooper, Sloan, and Williams (1988). The study results also illustrate that the observed sources of work stress perceived by white-collar employees of the outsourcing firm are unique to this occupational group and specific to this sector of business activity. Future research efforts will focus on comparative analysis of work stress in outsourcing companies across different cultures.
Author Luiza Seklecka
Luiza Seklecka,,
, Tadeusz Marek (Wydział Psychologii)
Tadeusz Marek,,
- Wydział Psychologii
, Zofia Lacala
Zofia Lacala,,
Journal seriesHuman Factors and Ergonomics in Manufacturing & Service Industries, ISSN 1090-8471, (A 15 pkt)
Issue year2013
Publication size in sheets0.5
Keywords in EnglishWork stress, Coping, White-collar employees, Business outsourcing
ASJC Classification2209 Industrial and Manufacturing Engineering; 3307 Human Factors and Ergonomics
Languageen angielski
Seklecka-et-al.pdf of 14-09-2015
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1str.Work Satisfaction, Causes, and Sources of Job Stress.pdf 37.19 KB
Score (nominal)20
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2014 = 0.68; WoS Impact Factor: 2013 = 0.862 (2) - 2013=0.724 (5)
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