Work Satisfaction, Causes, and Soyrces of Job Stress and Specific Ways of coping: A Case Study of White-Collar Outsourcing ServiceEmployees

Luiza Seklecka , Tadeusz Marek , Zofia Lacala

Abstract

This study investigated work-related stresses in the business outsourcing service environment. Eightysix white-collar professionals who occupied low-level managerial positions in a business accounting outsourcing company took part in the field study. The derived scales for the sources of stress, work satisfaction, and coping with stress had different structure than those contained in the original occupational stress indicator scale of Cooper, Sloan, and Williams (1988). The study results also illustrate that the observed sources of work stress perceived by white-collar employees of the outsourcing firm are unique to this occupational group and specific to this sector of business activity. Future research efforts will focus on comparative analysis of work stress in outsourcing companies across different cultures.