Empathy and Modern Technology: A Neuroergonomics Perspective
Barbara Wachowicz , Koryna Lewandowska , Anna Popek , Waldemar Karwowski , Tadeusz Marek
AbstractThe primary purpose of this paper is to discuss the role of empathy in the design of advanced systems in manufacturing and service industries in order to ensure suitable working conditions for employees from the social and technological point of view. The origins and components of empathy are briefly reviewed. The neural underpinnings of three components of empathy, including cognitive, emotional, and behavioral aspects, are considered in the context of human–human and human–machine interactions, as well as design of working environments. Finally, the potential advantages of applying empathy-related knowledge to the design and development of human-centered technology are discussed.
|Journal series||Human Factors and Ergonomics in Manufacturing & Service Industries, ISSN 1090-8471, (A 15 pkt)|
|Publication size in sheets||0.9|
|Keywords in English||Empathy, Cognition, Neural correlates, Neuroergonomics, Brain-based systems, Advanced technology, Human-centered design|
|Publication indicators||: 2016 = 0.744; : 2016 = 0.761 (2) - 2016=0.972 (5)|
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