Empathy and Modern Technology: A Neuroergonomics Perspective

Barbara Wachowicz , Koryna Lewandowska , Anna Popek , Waldemar Karwowski , Tadeusz Marek


The primary purpose of this paper is to discuss the role of empathy in the design of advanced systems in manufacturing and service industries in order to ensure suitable working conditions for employees from the social and technological point of view. The origins and components of empathy are briefly reviewed. The neural underpinnings of three components of empathy, including cognitive, emotional, and behavioral aspects, are considered in the context of human–human and human–machine interactions, as well as design of working environments. Finally, the potential advantages of applying empathy-related knowledge to the design and development of human-centered technology are discussed.
Author Barbara Wachowicz
Barbara Wachowicz,,
, Koryna Lewandowska
Koryna Lewandowska,,
, Anna Popek
Anna Popek,,
, Waldemar Karwowski
Waldemar Karwowski,,
, Tadeusz Marek (Wydział Psychologii)
Tadeusz Marek,,
- Wydział Psychologii
Journal seriesHuman Factors and Ergonomics in Manufacturing & Service Industries, ISSN 1090-8471, (A 15 pkt)
Issue year2016
Publication size in sheets0.9
Keywords in EnglishEmpathy, Cognition, Neural correlates, Neuroergonomics, Brain-based systems, Advanced technology, Human-centered design
ASJC Classification2209 Industrial and Manufacturing Engineering; 3307 Human Factors and Ergonomics
URL http://dx.doi.org/10.1002/hfm.20627
Languageen angielski
Wachowicz_et_al-2016-Human_Factors_and_Ergonomics_in_Manufacturing_&_Service_Industries.pdf 170.31 KB
Additional file
2017-10-30-11-17-53-761.pdf 16.54 KB
Score (nominal)20
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2016 = 0.744; WoS Impact Factor: 2016 = 0.761 (2) - 2016=0.972 (5)
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