Temporal Aspects of the Chameleon Effect and Hospitality: The Link Between Mimicry, Its Impact, and Duration

Mariola Kosim , Wojciech Kulesza , Kinga Szczęsna , Tomasz Grzyb , Dariusz Doliński

Abstract

n/a
Author Mariola Kosim
Mariola Kosim,,
-
, Wojciech Kulesza (Wydział Psychologii w Warszawie)
Wojciech Kulesza,,
- Wydział Psychologii w Warszawie
, Kinga Szczęsna
Kinga Szczęsna,,
-
, Tomasz Grzyb (Filia we Wrocławiu / Wydział Psychologii we Wrocławiu)
Tomasz Grzyb,,
- Wydział Psychologii we Wrocławiu
, Dariusz Doliński (Filia we Wrocławiu / Wydział Psychologii we Wrocławiu)
Dariusz Doliński,,
- Wydział Psychologii we Wrocławiu
Journal seriesCornell Hospitality Quarterly, ISSN 1938-9655, e-ISSN 1938-9663, (N/A 100 pkt)
Issue year2019
Vol60
No3
Pages212-215
Publication size in sheets0.5
Keywords in original languagechameleon effect, verbal mimicry, time, time duration, hospitality measurement
ASJC Classification1409 Tourism, Leisure and Hospitality Management
Abstract in original languageIn an experiment conducted in natural settings (in a restaurant), we explore the uninvestigated link between mimicry, its impact on hospitality, and the time during which the mimicry takes place. Under particular experimental conditions, the waitress either did not verbally mimic the customer, mimicked the customer only at the initial stage of the interaction, only at the final stage of the interaction, or at both the initial and the final stage of the interaction. The tip left by the customer and its amount were the indicators of the hospitality experienced throughout the time spent in the restaurant. The outcome was that both indicators of noticeable hospitality were the highest where the verbal mimicry was applied twice.
DOIDOI:10.1177/1938965518797075
Languageen angielski
File
temporal aspects_skan.pdf 154.98 KB
temporal aspects_osw.pdf 6.67 MB
Ośw_temporal_Grzyb.pdf 209.07 KB
temporal_osw_dolinski.pdf 493.14 KB
Score (nominal)100
Score sourcejournalList
Publication indicators Scopus SNIP (Source Normalised Impact per Paper): 2018 = 1.16; WoS Impact Factor: 2017 = 2.06 (2) - 2017=3.6 (5)
Citation count*
Cite
Share Share

Get link to the record


* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.
Back
Confirmation
Are you sure?